Help CenterWhere are you located?
Lambrecht Auction's headquarters is located in Sidney, New York, at 171 Delaware Ave. In addition to our headquarters, we conduct online satellite auctions throughout the Northeast and Mid-Atlantic regions.
Where do I pick up for the satellite Auction?
Information about the pickup locations for our satellite auctions can be found on the specific auction page you are referring to. Please check under the "Removal Times" icon for detailed pickup location information.
What is a buyer’s premium?
The buyer's premium is an additional fee added to the auction price to determine the final contract price. This fee can be a percentage of the auction price or a flat fee. At Lambrecht Auction, we charge a 13% buyer's premium on the hammer price.
How do I bid?
To start bidding, you first need to create an account with us. After creating your account, you can navigate to any of our auctions and click the "Register for Auction" button next to each item in the auction. Once you agree to the terms and conditions, you can begin bidding.
Where do these products come from?
We procure aged/distressed inventory from reputable retailers, secure first-quality items discontinued by manufacturers, and import premium goods from overseas. Additionally, we acquire 'Downfall'/Second Grades from esteemed lumber mills—products of exceptional quality despite not meeting traditional retail standards. Our portfolio also includes purchases from insurance claims, returns, scratch and dent items, and retail buyouts. Even our 'Seconds' boast remarkable utility, albeit falling short of first-quality standards.
Do you test the products to make sure they work?
We strive to identify any potential issues with our products. We take high-quality photos of these issues and include detailed descriptions to ensure transparency and inform our buyers.
What if my lot doesn’t work when I get it home?
While we strive to identify any issues with our products, we understand that problems can still arise. If you encounter any issues with your purchase, please contact our office as soon as possible at (607) 865-6951.
Can you just come in and buy the stuff?
No, at this time we sell all of our items exclusively through our easy-to-use online auction platform.
Why do I need a credit card to register?
A credit card is required to create an account as a means of verifying your identity and ensuring that you are over the age of 18. This helps us maintain a secure and trustworthy auction environment by preventing bot activity and unauthorized access.
How do I consign something?
If you are interested in consigning items with Lambrecht Auction, please visit our website and click on the "Sell With Us" button. From there, you can fill out the consignment request form to get started.
Can I unbid/retract a bid?
Per our terms and conditions, you may not retract a bid that has been acknowledged by Lambrecht Auction or submitted online. By participating in our auction, you acknowledge and agree that Lambrecht Auction relies on all tendered bids to conduct the auction. Bid retraction is disruptive and interferes with the auction process. As an inducement for Lambrecht Auction to accept your registration and grant you bidding privileges, you agree not to withdraw or attempt to withdraw any bid you have tendered.
How Do you join an auction?
To join an auction, you first need to create an account with us. After creating your account, you can navigate to any of our auctions and click the "Register for Auction" button next to each item in the auction. Once you agree to the terms and conditions, you can begin bidding.
How do I pay?
Log Into Your Account: Once the auction has concluded, the first step is to log into your account. Find Your Invoice: After logging in, navigate to the "Invoices" tab within your account. Here, you’ll find your final invoice for the auction. Select Your Invoice: Click on the invoice that corresponds to the auction that just closed. You’ll then be prompted to make a payment. Payment Methods: You can pay directly with a credit or debit card of your choice through the online payment portal. 3% Discount available for Cash and Check Payments: If you'd like to save 3% on your invoice, you have the option to pay in person with cash at our main facility in Sidney, New York. Alternatively, you can opt to pay via a wire transfer, however, please be aware that most financial institutions charge a fee to complete a wire transfer.
Can I use Tax Exempt?
Yes, you can use tax exemption. To do so, you'll need to upload your tax exempt form when you create your account. If you've already created an account, simply log into the website, go to your user profile, and upload the form prior to the next auction you intend to bid on.
How do I schedule an appointment?
On your invoice, you’ll find a link to our convenient appointment scheduling software. Simply click on the location where you plan to pick up your items, and then select an available time slot. Please note that we rent the satellite location facility, so our access is limited to the dates and times available in the scheduling software.
What if I can’t make any of the available timeslots?
For satellite locations, our access is limited to the dates and times available. We cannot offer additional pickup times outside of those listed. For Sidney pickups, we strongly prefer that you pick up during the scheduled times if possible. However, if an unforeseen circumstance arises, please contact our office as soon as possible, and we will do our best to accommodate you.
Do you offer weekend pick up?
Sorry, at this time we do not offer pick ups on Saturday or Sunday.
Why did you charge my card?
Per our terms and conditions, if the winning bidder does not contact or respond to Lambrecht Auction Inc. (LAI) within two (2) days of the auction to make arrangements for payment and pickup of their lot, the winning bidder's credit card will automatically be charged at the time of the payment deadline.
What if I won something and now I don’t want it?
If won something and no longer want it, you must still pay your invoice in full by the payment deadline. We will then consign the Lot(s) that you won in a future Auction. Upon such a resale LAI will collect a twenty percent (20%) commission for the resale, as well as any outstanding moving and storage fees, with the balance of the resale to be paid to the original High Bidder. LAI makes no guarantees that the resale price of the Lot(s)will be the same as or higher than the original Auction price. With respect to Lot(s) originally purchased for forty-nine dollars ($49.00) or less, no compensation will be given to the original High Bidder in the event of a resale.
Can I pick-up last night’s auction win today?
Unfortunately, we do not allow item pickup the day after the auction. Following the auction, our staff needs time to sort and organize the items for our winning bidders to ensure a smooth and timely pickup process.
Can we see the product before the Auction?
Yes, items can be viewed before the auction at our Sidney, NY facility, but only during the designated preview times. If you’re unable to attend during those times, please contact our customer service team, and we’ll do our best to accommodate you.
When are you doing live auctions again?
At this time we have no plans to return to a live auction format.
When are you coming back to <satellite location>?
Please check out our upcoming auctions page HERE